General Questions
Will anything change upon migration?
No, the core functionalities of your current HRAs will remain the same. However, you will gain access to all the new features at no additional cost, which enhances your overall experience. The questions, length, and science behind the assessments will be up to date with national guidelines and consumer preferences. Your HRA workflows will be optimized for lead generation, bringing contact information capture up-front.
How will the migration process work?
The migration process involves our client success team working step-by-step with you through all the migration steps. This is also a great opportunity to revisit your HRA program, ensure everything is optimized, and strategically aligned to maximize conversions in the new Unlock HRA setup.
What does the update time depend on?
The update time will depend on your integration setup and the complexity of your HRA program. More complex HRA programs may require additional time to verify everything is correctly set up before completing the migration.
What are some of the new features available with Unlock HRA?
Unlock HRAs includes several new and improved features:
- Enhanced analytics and reporting tools
- New marketing integration capabilities
- Advanced customization options for HRAs
- Improved user interface and experience
How can I learn more about the new features?
We will provide comprehensive documentation and training sessions to help you understand and make the most of the new features available in UnlockHRA.
Will there be support available after migration?
Yes, our client success team will continue to provide support and assistance even after the migration is complete. You can contact us anytime for help or with any questions.
Miscellaneous Questions
How can I get in touch with the support team during the migration?
You can reach our support team via:
- Email: [email protected]
Will my marketing campaigns be affected during the migration?
We strive to ensure that your marketing campaigns run smoothly without interruption. Any necessary changes will be communicated to you in advance.
Can I revert back to the old platform after migration?
Once the migration to Unlock HRAs is complete, all clients will be using the new platform. We are confident that you will find the new features and improvements beneficial.
Legacy HealthAware Clients
Will there be a migration process?
No, HealthAware clients are already on the backbone of the new Unlock HRA system. The only change will be the addition of new features.
What new features will I get with Unlock HRA?
Unlock HRAs include several new features such as:
- Embed code scripts for dynamic UTM parameter tracking
- Custom CTAs by multiple data points
- Enhanced reporting capabilities
- Improved user interface
- Additional customization options for HRAs
- Integration with new marketing tools
- Remarketing emails (at no additional cost)
Will my existing data be transferred?
Yes, all your existing data will remain intact, and you will retain full access to historical data and reports.
Do I need to take any action for the update?
No, you do not need to take any action. However, our team will be sending out resources to help you utilize these new features to their fullest potential. We will also work with you to implement them. Don’t worry, our client success team will ensure you have everything you need to succeed.
Will there be any downtime during the update?
We aim to ensure that there is no significant downtime. If any brief interruptions are necessary, they will be scheduled during off-peak hours to minimize impact.
Legacy Medicom Health Clients
Will anything change upon migration?
No, the core functionalities of your current HRAs will remain the same. However, you will gain access to all the new features at no additional cost, which enhances your overall experience. The questions, length, and science behind the assessments will be up to date with national guidelines and consumer preferences. Your HRA workflows will be optimized for lead generation, bringing contact information capture up-front.
How will the migration process work?
The migration process involves our client success team working step-by-step with you through all the migration steps. This is also a great opportunity to revisit your HRA program, ensure everything is optimized, and strategically aligned to maximize conversions in the new Unlock HRA setup.
What does the update time depend on?
The update time will depend on your integration setup and the complexity of your HRA program. More complex HRA programs may require additional time to verify everything is correctly set up before completing the migration.
What are some of the new features available with Unlock HRA?
Unlock HRAs includes several new and improved features:
- Enhanced analytics and reporting tools
- New marketing integration capabilities
- Advanced customization options for HRAs
- Improved user interface and experience
How can I learn more about the new features?
We will provide comprehensive documentation and training sessions to help you understand and make the most of the new features available in UnlockHRA.
Will there be support available after migration?
Yes, our client success team will continue to provide support and assistance even after the migration is complete. You can contact us anytime for help or with any questions.